About
Personal Life.
Father of two amazing kids, husband an amazing wife. When time permits I enjoy playing guitar, or at least trying to play depending on who to talk to. I'm also a keen astrophotograher and astromer when the Irish weather permits.
Professional Life.
I'm currently working as a Senior Cloud/DevOps Engineer for Realizeit Learning managing the global infrastructure to support the SaaS offerings and development processes.
Resume
Experienced IT Professional with 14+ years experience in industry. Ideal candidate for a position requiring initiative, reliability, determination and excellent problem solving skills. Currently managing a remote team of Software Support and Infrastructure engineers in a fast paced dynamic environment.
Summary
SKILLS & EXPERIENCE
- Experienced and goal oriented technical manager with 4 years experience managing a remote team
- Excellent communication and troubleshooting skills across a vast array of technologies.
- Experience supporting large multinational and national customers as well as government bodies and departments.
Languages
- PHP, JavaScript (jQuery, Backbone, Underscore), SQL, Scripting (Python, Bash)
Technologies
- Web Server: Apache/NGINX/Caddy/IIS
- Database Server: MySQL/MS SQL
- Misc: Redis & ElasticSearch
AWS
- EC2, S3, RDS (MySQL & Aurora), ElastiCache, VPCs
Operating Systems
-
Expert Knowledge of Linux and Windows, primarily working with Ubuntu Server & Oracle Enterprise Linux.
MAJOR PROJECTS & ACHIEVEMENTS
- Built & Support the underlying infrastructure for high profile government bodies such as HAP, NBCO/BCMS & DPER eCohesion systems as well as the application.
- Implement JIRA Service Desk internally to provide an outstanding support experience to all customers.
- Currently hold Support, Developer and Solution Architect certifications for SugarCRM.
Education
M.Sc (Hons) Mobile Networking and Computing
2005-2006
UNIVERSITY COLLEGE CORK
Key Subjects:
- Advanced Software Development
- Mobile Network Protocols
- Real Time Systems
- Embedded Systems
B.Sc (Hons) Computerised Instrument System
2001 – 2005
CORK INSTITUTE OF TECHNOLOGY
Key Subjects:
- Computer Programming (C, Assembly, Java, PHP, Visual Basic)
- Networking
- Electronics & Instrumentation
- Quality & Project Management
- Operating Systems
- Control & Automation
- Physics
Professional Experience
Technical Support & Infrastructure Manager
Apr/2017 - Present
Provident CRM
- Grow the Support Team inline with business requirements and goals.
- Provide guidance and mentoring to team members to allow them to grow and advance
- Set and manage internal team KPIs to ensure that all customer SLAs are met.
- Hold monthly Support and Service reviews with Customers Hold monthly team reviews ensuring objectives and goals are been met
- Responsible for the management and maintenance of AWS Production Infrastructure to ensure customers have a highly reliable and cost effective solution.
- Work hands on with the team working on support tickets and development tasks
- Take part in Weekly Project Management and Resource Planning meetings
- Provide estimations and quotes for customers.
- Involved directly with high profile projects
- Manage code deployments Report Directly to the COO.
Senior Support Specialist
Jun/2015 - Apr/2017
Provident CRM
- Responsible for the maintenance & development of internal systems and processes.
- Provide support for customer’s infrastructure across a multitude of technologies and environments.
- Provide support for customer’s SugarCRM instances. Maintain internal documentation.
- Manage Amazon Web Services infrastructure.
- Carry out SugarCRM Development tasks when required Report Directly to the Managing Director.
Technical Analyst Level 3
Feb/2015 - Jun/2015
OpenText Corporation
- Provide remote support for customers using OpenText Business Intelligence (BI) and OpenText Integration Center (OTIC). Support a wide range of customer environments (Windows, Linux, Unix) for production installations and upgrades.
- Provide guidance to junior members of the team.
- Take part in product management meetings to ensure escalation of bugs to development.
- Product testing (New Features & Bug Fixes)
- Became first staff member in Irish operations to receive internal KCS certification and to become a KCS coach
IT Consultant/Support Engineer
Sep/2006 - Feb/2015
FDC IT Solutions
- Responsible for the day to day running of the IT Department
- Development and Maintenance of internal SugarCRM system. Technologies used, PHP, JavaScript, MySQL, HTML, SOAP, JSON.
- Administration/Development of over 30 Linux servers (Samba File Sharing, SQUID Proxy, DNS, DHCP, Web Servers - LAMP)
- IT Consultancy for Clients. Meet with Clients to understand their requirements and recommend suitable, cost effective solutions.
- IT Support for External Clients and over 250 Internal Staff, spread across 26+ offices. This involves Remote Support and on- site visits when required.
- Provide Support for everything from PCs/Servers, Networks, Printers, Phones, Tablets, 3rd Party Software
- Linux/Windows Server deployments (Ubuntu Linux, Windows Server 2003 & 2008)
- Creation/Management of custom scripts to improve/automate the Upgrades/Backups of PCs, Linux File Servers.
- Implement Virtual Machines with VMware & VirtualBox for in house and Client testing/production. .
- Maintain Web Content filters with Squid
- Website management via CMS
- Negotiate best prices with Hardware and Software suppliers
- Responsible for Time keeping & Invoicing.