Chris Lynch

About

Personal Life.

Father of two amazing kids, husband an amazing wife. When time permits I enjoy playing guitar, or at least trying to play depending on who to talk to. I'm also a keen astrophotograher and astromer when the Irish weather permits.


Professional Life.

I'm currently working as a Senior Cloud/DevOps Engineer for Realizeit Learning managing the global infrastructure to support the SaaS offerings and development processes.

Resume

Experienced IT Professional with 14+ years experience in industry. Ideal candidate for a position requiring initiative, reliability, determination and excellent problem solving skills. Currently managing a remote team of Software Support and Infrastructure engineers in a fast paced dynamic environment.

Summary

SKILLS & EXPERIENCE

  • Experienced and goal oriented technical manager with 4 years experience managing a remote team
  • Excellent communication and troubleshooting skills across a vast array of technologies.
  • Experience supporting large multinational and national customers as well as government bodies and departments.

Languages

    PHP, JavaScript (jQuery, Backbone, Underscore), SQL, Scripting (Python, Bash)

Technologies

    Web Server: Apache/NGINX/Caddy/IIS
    Database Server: MySQL/MS SQL
    Misc: Redis & ElasticSearch

AWS

    EC2, S3, RDS (MySQL & Aurora), ElastiCache, VPCs

Operating Systems

    Expert Knowledge of Linux and Windows, primarily working with Ubuntu Server & Oracle Enterprise Linux.

MAJOR PROJECTS & ACHIEVEMENTS

  • Built & Support the underlying infrastructure for high profile government bodies such as HAP, NBCO/BCMS & DPER eCohesion systems as well as the application.
  • Implement JIRA Service Desk internally to provide an outstanding support experience to all customers.
  • Currently hold Support, Developer and Solution Architect certifications for SugarCRM.

Education

M.Sc (Hons) Mobile Networking and Computing

2005-2006

UNIVERSITY COLLEGE CORK

Key Subjects:

  • Advanced Software Development
  • Mobile Network Protocols
  • Real Time Systems
  • Embedded Systems
Project: Research was carried out in the area of wireless networks such as media access, security, connectivity, roaming, etc. Using the results, different types of wireless networks were deployed. Results were presented in the form of a thesis.

B.Sc (Hons) Computerised Instrument System

2001 – 2005

CORK INSTITUTE OF TECHNOLOGY

Key Subjects:

  • Computer Programming (C, Assembly, Java, PHP, Visual Basic)
  • Networking
  • Electronics & Instrumentation
  • Quality & Project Management
  • Operating Systems
  • Control & Automation
  • Physics
Project: Computer Managed Class Maintenance System Designed an application to interface with a Biometric Sensor (fingerprint) using a back-end database and a Visual Basic 6 front-end program. Students would sign in for class with a fingerprint and records could be stored in the database. The project also included a VB .NET Mobile Application that would run on a PDA. Presented the results in the form of a thesis and also made an oral presentation to a panel of lecturers.

Professional Experience

Technical Support & Infrastructure Manager

Apr/2017 - Present

Provident CRM

  • Grow the Support Team inline with business requirements and goals.
  • Provide guidance and mentoring to team members to allow them to grow and advance
  • Set and manage internal team KPIs to ensure that all customer SLAs are met.
  • Hold monthly Support and Service reviews with Customers Hold monthly team reviews ensuring objectives and goals are been met
  • Responsible for the management and maintenance of AWS Production Infrastructure to ensure customers have a highly reliable and cost effective solution.
  • Work hands on with the team working on support tickets and development tasks
  • Take part in Weekly Project Management and Resource Planning meetings
  • Provide estimations and quotes for customers.
  • Involved directly with high profile projects
  • Manage code deployments Report Directly to the COO.

Senior Support Specialist

Jun/2015 - Apr/2017

Provident CRM

  • Responsible for the maintenance & development of internal systems and processes.
  • Provide support for customer’s infrastructure across a multitude of technologies and environments.
  • Provide support for customer’s SugarCRM instances. Maintain internal documentation.
  • Manage Amazon Web Services infrastructure.
  • Carry out SugarCRM Development tasks when required Report Directly to the Managing Director.

Technical Analyst Level 3

Feb/2015 - Jun/2015

OpenText Corporation

  • Provide remote support for customers using OpenText Business Intelligence (BI) and OpenText Integration Center (OTIC). Support a wide range of customer environments (Windows, Linux, Unix) for production installations and upgrades.
  • Provide guidance to junior members of the team.
  • Take part in product management meetings to ensure escalation of bugs to development.
  • Product testing (New Features & Bug Fixes)
  • Became first staff member in Irish operations to receive internal KCS certification and to become a KCS coach

IT Consultant/Support Engineer

Sep/2006 - Feb/2015

FDC IT Solutions

  • Responsible for the day to day running of the IT Department
  • Development and Maintenance of internal SugarCRM system. Technologies used, PHP, JavaScript, MySQL, HTML, SOAP, JSON.
  • Administration/Development of over 30 Linux servers (Samba File Sharing, SQUID Proxy, DNS, DHCP, Web Servers - LAMP)
  • IT Consultancy for Clients. Meet with Clients to understand their requirements and recommend suitable, cost effective solutions.
  • IT Support for External Clients and over 250 Internal Staff, spread across 26+ offices. This involves Remote Support and on- site visits when required.
  • Provide Support for everything from PCs/Servers, Networks, Printers, Phones, Tablets, 3rd Party Software
  • Linux/Windows Server deployments (Ubuntu Linux, Windows Server 2003 & 2008)
  • Creation/Management of custom scripts to improve/automate the Upgrades/Backups of PCs, Linux File Servers.
  • Implement Virtual Machines with VMware & VirtualBox for in house and Client testing/production. .
  • Maintain Web Content filters with Squid
  • Website management via CMS
  • Negotiate best prices with Hardware and Software suppliers
  • Responsible for Time keeping & Invoicing.

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